Job Title: Account Manager

Job Overview

We are looking for a results-driven Account Manager to join our dynamic team. The primary purpose of this role is to ensure our clients remain happy and engaged, their accounts are managed efficiently, deliverables are met on time, and opportunities for expanding the scope of their marketing initiatives are identified and pursued. The ideal candidate will act as the main point of contact between our clients and internal teams, ensuring seamless communication and successful execution of marketing strategies.

About the Company

We are a full-service digital marketing agency that partners with painting business owners to help them increase sales, improve customer retention, and boost profitability through comprehensive online marketing solutions. Our expertise includes SEO, PPC, Meta Ads, Google Local Service (LSA) Ads, Social Media, and other digital marketing services, and we pride ourselves on delivering measurable results and exceptional service to our clients.

What We Offer:
• Positive Work Culture: A supportive environment that encourages growth, creativity, and collaboration.
• Flexible Benefits: Paid Time Off, Holidays, and the ability to work remotely.
• Career Growth: Opportunities to advance your career and play a key role in shaping client relationships and agency growth.

Who We Are Looking For:

Client Relationship Builder
• Strong ability to build and maintain client relationships, ensuring a deep understanding of their business goals and challenges.
• Exceptional communication skills with a client-focused approach to keep clients informed, engaged, and satisfied with our services.
• Experience in developing client strategies that align with their objectives and provide solutions to achieve measurable results.

Account Management Specialist
• Proven experience in managing multiple client accounts simultaneously in a fast-paced environment.
• Organized and detail-oriented, with the ability to manage project timelines, track deliverables, and coordinate with internal teams to meet deadlines.
• Ability to create and present reports that demonstrate campaign performance, key insights, and areas for improvement.

Strategic Growth Advocate
• A strategic thinker who can identify opportunities to expand the scope of the client's account by recommending new services or enhancements.
• Experience in upselling and cross-selling digital marketing services to maximize client value and revenue growth.
• Ability to analyze data and market trends to develop strategies that drive client success and long-term retention for the client.

Problem Solver & Proactive Leader
• Proactive approach to problem-solving, with a focus on addressing client concerns swiftly and effectively.
• Strong leadership skills to influence both internal team members and clients, ensuring alignment on goals and expectations.
• Ability to identify areas of improvement within accounts and implement solutions to enhance performance.

Key Responsibilities:

Client Account Management
• Serve as the primary point of contact for clients, providing ongoing support, guidance, and updates on their marketing initiatives.
• Build strong relationships with clients to understand their needs, challenges, and objectives.
• Oversee the management of client accounts, ensuring all deliverables are completed on time and to the highest standards.

Project Coordination & Deliverables
• Coordinate with internal teams to ensure the seamless execution of digital marketing strategies, campaigns, and deliverables.
• Monitor project progress, track key milestones, and resolve any issues that may impact timelines or client satisfaction.
• Ensure that the agency's service delivery meets or exceeds client expectations in terms of quality and effectiveness.

Growth & Upselling
• Identify opportunities to expand the client's account by introducing new services and digital marketing solutions.
• Develop and execute upselling and cross-selling strategies to increase client investment and enhance account profitability.
• Present data-driven recommendations to clients that align with their goals and drive measurable business growth.

Performance Analysis & Reporting
• Regularly analyze campaign performance metrics to identify trends, opportunities, and areas for improvement.
• Create detailed reports that outline the impact of marketing strategies and provide actionable insights to clients.
• Communicate performance results clearly and effectively, focusing on how they align with the client's business objectives.

Required Experience:
• Minimum of 2+ years of experience in account management within a digital marketing agency or similar environment.
• Strong understanding of digital marketing services, including SEO, PPC, Meta Ads, Social Media, and other online advertising platforms.
• Proven ability to manage multiple accounts, projects, and deadlines while maintaining a high level of client satisfaction.
• Excellent personable, communication, presentation, and negotiation skills.
• Data-driven mindset with the ability to translate performance metrics into actionable client insights.

Compensation:
• Competitive USD salary based on experience, with opportunities for performance-based bonuses.
• Potential for company-wide bonuses based on the overall success of the agency's client portfolio.

Work Schedule:
• 8-hour shift with a 1-hour lunch break, Monday to Friday, from 9 AM to 6 PM Eastern Standard Time (New York).
• Flexibility to address urgent matters outside of normal business hours as needed (rare occurrences).

Work Location:
• Remote position with a work-from-home setup.
• High-speed internet and reliable computer processing speed are mandatory.

Hiring Process
• Send an email to the hiring manager and please ensure to attach your resume. Please also include a 60 second video where you introduce yourself and provide an elevator pitch of your experience.
• If you are selected for the second round, we will send you a task to complete. This will showcase your knowledge and experience. This will be in a case study format.
• We will then invite successful candidates to a panel interview. There will be two rounds of interviews.
• If successful, you will receive an offer and onboarding details.

Are you ready to take the next step in your Account Management career? Apply today!