Introduction

Able to troubleshoot networking issues, and assist in the resolution and implementation of network solutions, end-user issues, and supported applications in a fast-paced environment.
• * Please note this is an office-based (not hybrid) position for an international company with set working hours between 10:30 and 19:30 (Monday - Friday)

Minimum Requirements and Qualifications:
• 3 years of experience in Level 1 support as a junior network engineer/desktop engine or /server administrator
• Relevant certifications: MCP Certification, N+, Server+, A+
• Basic knowledge of security best practices and network security technologies
• Proficiency in network troubleshooting tools and techniques
• Strong understanding of networking concepts, protocols, and technologies
• Understand and use ConnectWise to effectively manage tickets to resolution
• Basic Exchange and File Server Administration

Key Performance Areas:
• Monitor client's systems
• Provide both remote and onsite customer support
• Resolve end-user issues and supported applications
• New user setups -including profile creation, application installation, and full testing
• Complete RFQ within tickets for quotes
• Customer interaction and communication
• Troubleshooting and problem-solving
• Security and Best Practices

Package & Remuneration

R220 000 - R250 000 Per annum Cost to Company (Funeral Cover, Training and Wellness Plan)