Performance Lead: Sales & Operations Enablement

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Performance Lead: Sales & Operations Enablement

Performance Lead: Sales & Operations Enablement

Location: South Africa

Date Posted: Sept. 14, 2021

Type: Full Time

Contract Type: Permanent


Lead, support and deliver on all activities related to creating an unmatched experience for customers in our Flagship Store whilst optimising commercial benefits to Vodacom.  Build and inspire your team to ensure that Vodacom World meet and exceeds all Balanced Score Card targets; provide an unmatched customer experience, where customers are empowered to learn, shop and feel supported within the store resulting in the creation of promoters! Own engagement within the broader team through Power Circles and Power Hours aimed at keeping the team united, agile and informed facilitating immediate resolution or escalation to ensure that root cause matters are solved and that operating model issues are addressed. Own team and individual development ensuring that all team members’ skills remain aligned to the retail operating model and desired service standards. Create confidence within the team to ensure that team members share their knowledge and present ongoing educational sessions to both internal and external stakeholders. Ensuring that the broader Vodacom World team aligns with compliance, Legislative and Vodacom Policies and Procedures including but not limited to Retail Model Compliance. Suggestions for process improvements or optimisations within current processes will be key for this role.P&L / Commercials and Sales Empower Vodacom World team to achieve and exceed sales targets  Drive activity and interface to ensure that eNps and TNPS targets are met and exceeded.Retail customer experience Deliver a ‘convincing and inspiring’ in-store customer experience  Monitor and communicate frontline impacting tNPS as the basis for measuring customer experiences and Vodacom brand differentiation from competitors.  Operations     Operational FOH risk mitigation – interface to BOH with improvement recommendations to manage and reduce risk. Sales enablement: empowering teams with necessary tools to drive commercial and sales KPI’s.People  Build team spirit by motivating and building trust amongst people. PowerCircles and PowerHour sessions to ensure the team are engaged, informed and empowered! Knowledge and Work processes Ensure adherence to current policies and procedures and implement new ways of working to support continuous improvement – ensure that feedback is given and action taken in support of simplifying our processes and empowering our frontline teams. To maintain and agile environment, this should be extracted in staff and management briefing sessions. Ensure that processes are implemented and designed to enhance customer experience  - monitor operational implementation and ensure immediate feedback on areas that disrupt a seamless customer experience or operational flowRelationships Build and maintain strong relationships with internal (all Vodacom departments that support Retail) as well as external stakeholders (business partners etc)Innovation and change     Take full responsibility for your designated team within the VS store and implement strategies and take a leadership role in delivery of all initiatives directed by your line manager; clearly communicate objectives and priorities to your team in terms of what is expected of them  Pro- active management of your team’s performance through effective engagement and communication.  A 3 year Degree or National Diploma in a Commercial Business Management or other relevant equivalent certification/s. Minimum of 3-5 years’ experience within Retail and ICT sector. /Commercial/Banking or Hospitality environment - essential  Minimum of 1 year in a leadership/managerial / supervisory role within retail, face to face customer exposure – essential Exposure to digitally lead retail solutions and/or other digital customer interfacing platforms will be highly beneficial.  Exposure to Retail shop commercials will be highly beneficial ORMatric  or SAQA accredited equivalent – essential  Relevant courses/certificates will be an advantage  Minimum of 3 years’ experience within Retail in the ICT sector/ - essential  Minimum of 1 years in a leadership/managerial / supervisory role within retail, face to face customer exposure – essential Exposure to digitally lead retail solutions and/or other digital customer interfacing platforms will be highly beneficial.  Exposure to Retail shop commercials will be highly beneficial Closing date for applications: 15 September 2021The base location for this role is Midrand, Vodacom Campus The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.   

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