Duties & Responsibilities
• Provide technical support remotely and be willing to do shift work
• Be a problem solver – show initiative, professionalism, be a good communicator, be a quick learner.
• Perform Server Management (Domain, Exchange, AD, File, Print, and Storage) as and when required.
• Good network understanding – ability to work with Netgear, Cisco, Ruckus, Aruba etc. Assist with network design and capacity planning, including setting up of vlans and other network configurations.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
• Assist with strategies for client/server implementations; and the infrastructure required to support those strategies.
• Assist with new server systems, applications, and hardware.
• Implement policies, procedures, and technologies (including firewalls) to ensure IT Security.
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
• Provide VoIP and ISP support
• Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
• Develop and maintain server and network documentation as and when required.
• Administer equipment, hardware, and software upgrades.
• Monitor and test network performance and provide network performance statistics and reports.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Analyse / review processes and operating procedures and provide innovative feedback and recommendations.

Desired Experience & Qualification
• At least 5 years’ equivalent work experience
• 2-5 Years Experience in Designing and Implementing Firewalling Solutions
• Advanced-to-Expert level knowledge and hands-on experience of SonicWall and Fortinet Firewalls
• Knowledge of the following will be beneficial: SonicWall, Fortigate Firewalls, Cisco, Aruba, Ruckus Switches, Networking/VLANs, Ruckus/Aruba/Ubiquiti wireless networks.
• SNSA (SonicWall Network Security Administrator) willing to achieve SNSP (SonicWall Network Security Professional)
• Fortinet NSE3 required and must be willing to achieve NSE4+ certifications.
• Experience installing, configuring, and maintaining all manners of Windows and Linux server hardware and associated network equipment.
• Familiarity with TCP/IP and other network protocols, firewall management, and operating system configuration.
• Mid- Senior level knowledge and experience of switching and routing.
• General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.
• Good general understanding of the ITIL Framework and ITSM Systems
• Incident management, Problem management, Resolving Service Requests, and

applying Change Management where necessary.

Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V