Senior Specialist Business Analyst

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Senior Specialist Business Analyst

Senior Specialist Business Analyst

Location: South Africa

Date Posted: Sept. 14, 2021

Type: Full Time

Contract Type: Permanent

The Senior Specialist Business Analyst role based within Commercial Operations.The Digital Tribe team is responsible for designing and deploying digitised and automated business processes and across all of Vodacom Customer Operations channels. This is part of the Robotics Process Automation and Internal Chatbot squad. The purpose of the role is to ensure that through automation, Vodacom delivers an unmatched customer experience, reduces cost to service, reduces churn and drives revenue across multiple lines of business. This role requires experience with automation tools and methodologies, working in an agile, collaborative team, and working with other Vodafone operating companies to align, comply and implemented automation. The role is core to delivering exceptional customer experience across our lines of business and will have a direct influence on the headline Key Performance Indicators and efficiency metrics.  Automation strategy and execution  Ensure cascading of the Vodafone and Vodacom strategies, plan and create a squad and or tribe strategy that contributes to the group strategy. Assessments of competitor markets to determine how we will compete.  Automation  Follow the preferred / prescribed design approach and guidelines for journeys and process across all lines of business Enhance and document current automation guidelines and ensure governance Performance Tracking & Improvement Continuous monitoring of performance of automation against Key Performance Indicators and other efficiency metrics  Use these insights to inform design improvements Leadership  Create a people first culture that encourages alignment, sharing of knowledge, upskilling and drive the Vodacom spirit behavours  Remove obstacles for team members, ensure adequate planning and resource allocation.   Matric / Grade 12 essential 3-year Degree / diploma or Bachelor’s degree in Information Systems, or other related field essential 5+ Years business analysis / systems analysis / data analysis experience preferably in a highly complex development environment essential Experience in Robotics Process Automation and or Chatbot design Leadership skills essential  Problem solving skills are essential Decision making skills are essential Analytical skills are essential Interpersonal skills are essential Presentation skills are essential Facilitation skills are essential Agile methodology and experience preferred Key competencies:RPA UiPath understanding LUIS and Azure Chatbot understanding Complex business analysis cases Group facilitation sessions Business Intelligence technical environment Technology / Industry trends Business analysis methods Application functionality Data analysis Change control procedures Relating and Networking Adapting and Responding to Change Coping with Pressures and Setbacks Agile way of work Closing date for Applications:  20 September 2021 The base location for this role is, Cape Town The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. 

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